---
title: How to take a Screenshot for Support
description: "Sometimes our support team may ask you to provide a screenshot to help diagnose or resolve an issue. A screenshot lets you capture exactly what you see on your screen and share it with us. #### **Windows (PC)** **Option 1:…"
url: "https://www.domaincentral.com.au/help/take-screenshot-for-support/"
updated: "2026-09-03"
category: Troubleshooting
---

# How to take a Screenshot for Support

Sometimes our support team may ask you to provide a screenshot to help diagnose or resolve an issue. A screenshot lets you capture exactly what you see on your screen and share it with us.

#### **Windows (PC)**

**Option 1: Using the Snipping Tool**

1. Click the **Start** menu and type *Snipping Tool*.
2. Open the app and click **New**.
3. Click and drag your mouse to select the area you want to capture.
4. Click **File → Save As** to save the screenshot.

**Option 2: Using Keyboard Shortcuts**

- **Print Screen (PrtScn):** Copies the full screen to your clipboard — you can paste it into Paint or an email using `Ctrl + V`.
- **Alt + Print Screen:** Captures only the active window.
- **Windows + Shift + S:** Opens the Snip & Sketch tool to capture part of your screen.
- **Windows + PrtScn:** Automatically saves a full-screen screenshot to *Pictures → Screenshots*.

 

#### **macOS (MacBook or iMac)**

- **Command + Shift + 3:** Captures the entire screen and saves it to your desktop.
- **Command + Shift + 4:** Lets you drag to select an area to capture.
- **Command + Shift + 4 + Spacebar:** Captures a specific window or dialog box.
- **Command + Shift + 5:** Opens the screenshot toolbar (macOS Mojave and later) with recording options.

Screenshots are automatically saved to your desktop by default.

#### **Mobile Devices**

**iPhone / iPad**

- Press the **Side Button + Volume Up** at the same time.
- The screen will flash, and the image is saved to the *Photos → Screenshots* album.

**Android**

- Press the **Power + Volume Down** buttons together.
- The screen will flash, and the screenshot is saved in your *Gallery → Screenshots* folder.

 

#### **How to Send Your Screenshot to Support**

1. Save the screenshot on your computer or phone.
2. Attach it directly to your support ticket or email reply using the **Attach File** option.
3. If the file is large, you can upload it to a service like *Google Drive* or *Dropbox* and share the link with us.

#### **Tips for Clear Screenshots**

- Try to include the entire window or error message.
- Highlight or circle the area of concern if possible.
- Do not crop out details that might help us troubleshoot.